/ Services — Ongoing care ( 07 )
We don’t disappear after launch.
Ongoing Shopify support and maintenance for stores that want to keep getting better: a monthly roadmap, weekly shipping, and honest advice about what’s worth doing next.
Starting at
$2,500/mo
Typical commitment
Month to month
How we bill
Monthly, cancel anytime
/ Scope
What’s covered.
One retainer, the whole store. From $2,500 a month, pause or stop whenever. Stores that grow keep us around because it works, not because a contract says so.
01Fixes and improvements, shipped weekly
02New sections, pages, and features as you need them
03Speed watched like a hawk, app creep kept in check
04Email flows tended and campaigns supported
05A straight answer, even when it’s “don’t build that”
/ Fit
Who needs someone watching the store.
A care plan suits stores where the site matters enough that small problems are expensive and nobody in-house is watching.
( Worth a plan if… )
+Your store is trading and downtime costs real money
+You have a backlog of small improvements nobody gets to
+Something breaks and you don’t know who to call
+You want steady progress rather than another big project
( You don’t need us if… )
–You need a large build. That’s a project, not a retainer
–You want unlimited work for a small monthly fee
–Your store is quiet and a few hours a year would do
Somewhere in between? Tell us how the store is set up and we’ll suggest the smallest plan that actually covers you.
/ How a month works
Watch, maintain, improve, report.
Predictable rhythm: we watch, we fix, we improve one thing, we tell you what we did.
01
Continuous
Watch
Uptime, speed, checkout and key journeys monitored. Most months we notice something before you do.
02
Weekly
Maintain
App and theme updates applied on a staging copy first, small bugs fixed, security and integrations kept honest.
03
Monthly
Improve
One meaningful improvement a month from a backlog we keep with you: a page, a flow, a fix that’s been nagging.
04
Monthly
Report
A short note on what changed, what the numbers did, and what we think is worth doing next. No dashboards nobody reads.
On every project, in writing: [ You see the work as it happens ] [ A short note every Friday ] [ Founder on every call ] [ Everything in your accounts ] Why we work this way →
/ Deliverables
What a plan covers.
Cancel any month. We’d rather you stay because it’s working.
Plan tiers and response times are set out on the plans & pricing page.
01Uptime and checkout monitoring
02Theme and app updates, staged before live
03A named person who knows your store
04Priority response when something breaks
05One improvement project each month
06Speed kept inside its budget
07A shared backlog you can add to any time
08A monthly note in plain English
4 years
Average length of a care relationship
“It’s the only invoice I never question. Something goes wrong, it’s already being fixed by the time I email.”
— Director, outdoor equipment brand
/ In plain terms
Shopify maintenance, explained
Shopify handles the servers, so store maintenance isn’t about patching software. It’s about everything layered on top. Apps update and break each other. Theme edits pile up and slow the site down. Integrations quietly stop syncing. Checkout breaks on one browser and nobody notices for a fortnight. A care plan means someone is watching those things continuously and fixing them before they show up in your revenue.
The other half is progress. Most stores have a list of small improvements that never becomes a project big enough to justify a quote, and so never happens. We keep that backlog with you and take one item a month, which over a year adds up to more than most redesigns do. If your store needs a bigger intervention than that, we’ll say so. Usually that means a store audit first, or a rebuild if the foundations have run out of road.
/ FAQ ( 07 )
What people ask before signing up.
What does a Shopify maintenance plan include?
Monitoring, updates, bug fixes, a named contact, priority response, and one improvement project a month. The full breakdown is on the pricing page.
How much does ongoing Shopify support cost?
Plans start at $2,500 a month. What changes between plans is response time and how much improvement work is included, not how much we care.
Is there a minimum contract?
No. Month to month, cancel whenever. Most clients stay for years, which we’d rather earn than lock in.
What counts as an emergency?
Anything stopping people buying: checkout failures, the store down, a broken integration. Those jump the queue and we start immediately.
Do you work with our in-house developer?
Often. We’ll cover what they don’t have time for, review their work if that’s useful, and stay out of the way otherwise.
Can we pause during a quiet season?
Yes, though monitoring stops when you pause. Most seasonal clients keep a smaller plan running through the off-season instead.
What if we need a bigger project?
We quote it separately as a fixed-fee project. Retainer hours don’t quietly become a redesign. That’s how both sides end up disappointed.
Want to know whether your current setup is being looked after properly? Ask us. We’ll be honest if you don’t need us.
/ Next
Want a team that sticks around?
Tell us about your store and what’s been neglected.
Also worth a look: Store audits · Speed & conversion · Email & retention